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 🛡️ Warranty & Returns

 

🔧 Warranty Coverage

  • All HWI Gear products are backed by a 1-Year Warranty against defects in materials or workmanship.
  • Coverage applies to the original purchaser under normal use.
  • To make a claim, contact your dealer within the warranty period. HWI will repair or replace the product at our discretion.

🔄 Easy Exchanges

  • 1 Year to Exchange – Products can be exchanged within one year of purchase through your dealer.
  • No Restocking Fee – When replaced with an order of equal or greater value.
  • Requirements:
    • Items must be new, unused, and in original packaging.
    • Must be free of added tags/barcodes.
    • RMA (Return Merchandise Authorization) required before sending items back.
  • Note: Customers may be responsible for return shipping.

📦 Returns

  • Eligible within 1 Year of purchase through your dealer.
  • Items must be:
    • Unused and unworn
    • Returned in original packaging
    • Free of additional tags/barcodes
  • 15% Restocking Fee applies, waived if replaced with an order of equal or greater value.
  • RMA required prior to return.

📏 Sizing & Care

  • Fit Guarantee: If your gloves don’t match our sizing chart, let us know—we’ll make sure you get the right fit.
  • Glove Care Instructions:
  • Hand wash in lukewarm water with mild soap/detergent
  • Use hands or a soft sponge to remove dirt
  • Rinse thoroughly
  • Gently press out water — do not twist or wring
  • Air-dry only, away from heat or sunlight

👉 Need help? Contact our Customer Service Team for warranty claims, exchanges, or product care questions.

FREQUENT ASKED QUESTIONS

Use our online sizing guide or the chart in the HWI Gear catalog.

Globally manufactured, with select products proudly Made in the USA.

Yes — all products include a 1-year warranty.

Contact customerservice@hwigear.com for return instructions.

Yes — we ship to all three.

Directly on our website, Amazon, or through one of our many dealers worldwide.

Yes — we ship internationally every day.

Dyneema, Spectra, and aramid fibers for protection and comfort.

Purpose

This policy provides guidance for the handling of HWI Gear gloves that have been exposed, or are suspected to have been exposed, to blood, bodily fluids, pathogens, biological material, hazardous substances, chemicals, or other potentially harmful contaminants.

Contaminated Gloves

HWI Gear gloves are designed to provide protection appropriate to the specific performance characteristics identified for each glove model. HWI Gear does not manufacture or represent its gloves as providing protection against pathogens, infectious materials, biological hazards, or other contamination unless specifically stated in the product documentation.

If an HWI Gear glove becomes contaminated or is suspected of contamination, HWI Gear recommends that the glove not be cleaned, washed, disinfected, decontaminated, or reused.

The contaminated glove should be:

  1. Immediately removed from service.
  2. Handled in a manner that minimizes further contact or cross-contamination.
  3. Properly disposed of in accordance with the user's organizational procedures and all applicable local, state, federal, workplace, environmental, and hazardous-material requirements governing the specific contaminant involved.
  4. Replaced with a new pair of gloves before returning to service.

Cleaning Is Not Decontamination

Routine cleaning of a glove should not be considered a method of decontamination. HWI Gear cannot verify that washing, laundering, disinfecting, sanitizing, or applying chemical cleaning agents will adequately remove or neutralize pathogens or other hazardous contaminants.

Additionally, exposure to disinfectants, bleach, solvents, high temperatures, or other decontamination processes may affect glove materials and protective performance.

Important Safety Notice

When the nature of the contaminant is unknown, potentially infectious, or hazardous, users should follow their employer's established exposure-control and disposal procedures and consult the appropriate safety professional.

When in doubt, remove the gloves from service and dispose of them appropriately. Do not attempt to decontaminate and reuse them.

 

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